Tire Warehouse

Absolutely horrible! We had 4 brand new tires put on our daughters car. Shortly after leaving their business a tire pressure warning came on. We brought it back immediately only to be told it just needs to reset itself by driving it around. Only 2 days later one tire completely ripped at the seam and came off. When we brought it back they said, "that's definitely a bad tire!" They then tried to charge us to put another new tire on. Never apologized or tried to make it right. We left and went somewhere else to have it put on properly without the crazy labor expenses. I will NEVER go back there again. I am so disappointed! I wouldn't give this place any stars but you have to choose at least 1 to post this! Unbelievable!!

Buyer beware if you order your tires online and use this place as a installation place, please be careful 1. they do not use jack stands when they jack up their cars to work on them. ( I guess they don’t know that jacks can fail ) 2.They do not use torque sticks when they torque down the lug nuts. They just use a hand held impact wrench and zip them down without looking at specifications. I scheduled an appointment through a third party all to be told I could not get tires changed on a 2wd car. Not sure if they was racist or just lacked knowledge but glad I didn’t have them work on my car after seeing how they lifted customers cars improperly and put on lug nuts improperly. (very unprofessional setting). Do not waste your time . I’m so glad when I worked for Subaru for 4 years they taught me how to properly change a tire and what to look out for . It’s so important to never judge a book by its cover because you don’t know how much knowledge a person has regardless of what color, sex, orientation or background they come from.

I am the newly appointed Store Manager here at Tire Warehouse on Manchester St and I am super excited for what is to come!! Our team is working hard to provide our clients with the best experience possible at our location!! Please come see for yourself and tell ALL your friends and family about your experience!! We look forward to serving you to the best of our abilities!!

I met Travis, who is the new manager. He took great care of me and my vehicle. I had a few questions and concerns and he took the time to make sure all were answered to my satisfaction. Definitely an upgrade to the past experiences I’ve had at this place. He’s even cleaning the place to make it a more pleasant experience for the customer! Thank you Travis!

I just want to give a shout out to Anthony, the assistant manager of Tire Warehouse on Manchester Rd. In Concord. No matter how busy it got, Anthony was always on his game. Answering the phone, answering questions, checking customers in and out all at the same time. The thing that amazed me was how polite, friendly and helpful Anthony was doing everything. He never stopped moving. When he had a second he would go outside and check on the employees and their progress. Tire Warehouse is lucky to have an employee like Anthony. Definitely will come back. Thank you.

We had new tires put on our 2014 Explorer on 9/16/22. Upon initial inspection when I returned home I found that one wheel was damaged with gouges and chips which were not previously present. Although 8 years old the car has under 60k and these wheels are only used in the summer so they were nearly perfect previously. I called and spoke with Doug, the manager, who apologized and assured me it would be replaced. We returned for photos and were told that corporate would be in touch within a week. After not hearing we called back nearly ever week over the next six weeks and were each time told we had to wait for corporate. Finally after asking to speak with corporate I was given their number but no other details or records that a claim had been submitted. I called that number and left several messages with no reply. While I've used Tire Warehouse numerous times in the past I certainly could not recommend. At this point I'm equally frustrated by the empty promise of resolution and the damage done to my vehicle. If anything changes or gets corrected I'll be sure to update this review. UPDATE 11/2: Called 800 number as advised and again left a message. Final Update: After several months of irritation I was finally made whole. It required a complaint to the BBB which is the only thing that created action. After that I was put in touch with their insurance agency. Be warned that insurance will do everything they can to deny the claim. It took multiple escalations to get fully reimbursed as they initially denied any damage (which was already admitted by the shop) and then tried to partially pay for market value of an aftermarket wheel which they somehow calculated to about 30% of the repair estimate. Finally I received full payment and will never deal with this company again.

What happened to this place? It's trashed. Dirty as hell lobby. Broken windows. Nasty parking lot. Terrible job "trying "to paint the walls. Took forever. Left the windows down in my car. Dude was more concerned talking on the phone than customers. No employees had uniforms. Just terrible. A shame Tire warehouse used to be great.